Frequently Asked Questions
Everything you need to know about your New Era AU order.
What are your shipping rates and delivery times within Australia?
We offer standard shipping for $9.95 and express shipping for $14.95. Standard delivery typically takes 3-7 business days, while express orders usually arrive within 1-3 business days depending on your location.
How do I determine the correct cap size for me?
To find your perfect fit, particularly for our 59FIFTY fitted hats, please refer to our comprehensive Size Guide. You will need to measure the circumference of your head in centimeters to match it with our specific size increments.
What is your return policy for change-of-mind purchases?
We accept returns within 30 days of purchase, provided the items are in original condition with all stickers and tags attached. Please note that return shipping costs are the responsibility of the customer unless the product is faulty.
How can I track my order once it has been placed?
Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options through Afterpay, Zip Pay, and PayPal for your convenience.
How should I clean and maintain my New Era cap?
We recommend using a specialized cap cleaning kit or a damp cloth for spot cleaning. Avoid machine washing or submerging the cap in water, as this can ruin the structure of the crown and the integrity of the brim.